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Customer Service & Call Center Specialist with 4+ years in client support
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Competencies
Delivered high-quality support across multiple industries, ensuring customer satisfaction and issue resolution.
Utilized CRM tools to update records, manage customer interactions, and streamline processes.
Performed accurate data entry and scheduling tasks, supporting back-office and medical operations.
Located vehicles and resources efficiently, enhancing operational workflows.
Education
Summary
Dedicated call center and customer service professional with over 4 years of experience in client support, data management, and logistical coordination. Skilled in CRM systems, research, and problem-solving to improve customer experiences and operational outcomes.
Key Achievements
- Assisted customers with home financing applications, ensuring accurate documentation and smooth processing.
- Coordinated vehicle repossession efforts using Google Maps, improving case tracking efficiency.
- Resolved customer issues related to online grocery orders, maintaining high satisfaction levels.
- Managed appointment scheduling and data entry, supporting medical office operations.
Experience
Call Center Representative
Assisted customers with home remodeling financing applications. Explained loan requirements and guided clients through documentation. Updated CRM systems and maintained accurate records
Call Center Agent
Located vehicles for repossession using Google Maps and databases. Coordinated with tow companies and updated case information. Ensured accurate reporting and documentation
Customer Service Representative
Resolved online grocery order issues (missing, damaged, wrong items). Processed refunds, replacements, and delivery corrections. Maintained high customer satisfaction standards
Call Center Agent / Back Office Support
Scheduled patient appointments. Handled inbound service calls. Performed Excel data entry and administrative support