This is my profileContact via CazVidCarlos
Customer Service and Support Specialist with 10+ years of diverse experience
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Competencies
Handled customer inquiries, service appointments, and account management across multiple roles.
Developed training materials and coached new and existing team members to improve their performance.
Provided technical support for audio devices and supported back-office technical tools and reporting.
Demonstrated strong communication skills and multitasking ability in fast-paced support and customer service environments.
Utilized Excel, reporting, and back-office tools to support customer account management and service delivery.
Education
Languages
Summary
Experienced in customer support, training, and technical assistance across retail and healthcare sectors, with a focus on enhancing customer experience and team performance.
Key Achievements
- Developed and delivered training materials for new hires and mentored team members to improve performance at Frontier.
- Achieved top collector status on Hyundai Capital America's Strike Team, specializing in resolving complex customer issues.
- Provided technical support for Apple Music for Business, supporting audio devices in retail stores worldwide.
Experience
Customer Service Agent / Trainer / Collector
Provided excellent customer service, scheduling repair appointments and ordering replacement parts.
Technical Support Specialist
Delivered technical support for audio devices in retail stores worldwide.
Customer Service Representative
Provided exceptional customer service, assisting with medical appointments, prescription orders, and complex processes.
Trainer / Mentor
Developed and delivered training materials for new hires., Mentored and coached team members to improve performance.
Top Collector / Recovery Specialist
Achieved top collector status on the Strike Team, specializing in resolving complex customer issues., Successfully recovered charged-off accounts as part of the Recovery Team.
Remote Client Care & Backoffice Representative
Provided customer support for extended auto protection services, addressing inquiries related to policy coverage, billing, claims, cancellations, and account management., Assisted the Backoffice team with welcome calls, verifying customer information such as mileage to ensure policy accuracy and...