Experienced in customer support, training, and technical assistance across retail and healthcare sectors, with a focus on enhancing customer experience and team performance.
Handled customer inquiries, service appointments, and account management across multiple roles.
Developed training materials and coached new and existing team members to improve their performance.
Provided technical support for audio devices and supported back-office technical tools and reporting.
Demonstrated strong communication skills and multitasking ability in fast-paced support and customer service environments.
Sears
Provided excellent customer service, scheduling repair appointments and ordering replacement parts.
Apple Music for business
Delivered technical support for audio devices in retail stores worldwide.
United Healthcare
Provided exceptional customer service, assisting with medical appointments, prescription orders, and complex processes.
Frontier
Developed and delivered training materials for new hires., Mentored and coached team members to improve performance.
Technical Diploma
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