Experienced in managing customer inquiries, resolving issues, and utilizing CRM tools to enhance customer experiences.
Handled multiple customer inquiries and resolved issues effectively.
Used CRM tools to track customer interactions and improve service.
Prioritized and managed multiple inquiries to meet response deadlines.
Developed steps to resolve customer issues successfully.
TransUnion
Manage consumer inquiries and different process on the credit report/score, Taking escalations from rep one agents, Handle online basic trouble shooting, Handle minor reports in a monthly basis.
Convergys Costa Rica
Manage complex interactions for a dental insurance account., Analyze and work with claims coming from dental providers, Maintain a high quality level of efficiency, Handle high volume of calls
Hewlett Packard Enterprise
Help in the process of collecting debts according to FDCPA and state laws, Maintain a high quality level of efficiency, Handle high volume of calls, Provide excellent customer service experience
Concentrix Costa Rica
Manage complex interactions for cisco account, Maintain a high quality level of efficiency and customer satisfaction, Perform multitasking operations
High school degree
Bachelor degree in English teaching
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Aegis Costa Rica
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