This is my profileContact via CazVidCarlos
Facilities & Guest Services Coordinator with 6+ years in Hospitality & Cruise Industry
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Competencies
Managed communication and scheduling of maintenance dispatches across cruise and resort facilities.
Supervised front desk and guest relations teams to ensure high satisfaction and efficient operations.
Maintained detailed service records and supported administrative operations in hospitality environments.
Trained front desk staff and supported team development in customer-facing roles.
Facilitated communication between departments to ensure smooth day-to-day operations.
Education
Languages
Summary
Dedicated professional with over 6 years of experience in hospitality, cruise services, and facility administration. Adept at dispatch coordination, staff supervision, and process improvement to enhance guest experiences and operational effectiveness.
Key Achievements
- Coordinated maintenance dispatch onboard cruise vessels, ensuring timely resolutions affecting guest experience.
- Supervised front desk staff at resorts, resolving guest concerns, and improving service satisfaction.
- Supported administrative operations for hotel maintenance and reception teams, streamlining processes and training.
Experience
Dispatcher & Facilities Administrative Assistant
Coordinated maintenance dispatch operations onboard cruise vessels., Maintained detailed electronic and physical service records., Supported Hotel Maintenance Manager with administrative operations., Ensured timely resolution of maintenance issues affecting guest experience.
Reception Supervisor
Supervised front desk staff and daily operations., Resolved guest concerns ensuring high satisfaction levels., Coordinated with housekeeping and departments for smooth operations., Managed inventory control and supported cost-efficiency initiatives.
Reception Supervisor
Managed reception operations and trained front desk staff., Promoted hotel services to increase revenue., Delivered exceptional guest service and problem resolution.