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Carlos
Customer Service Rep with 14 years of client interaction experience
Video resume
Customer Service Rep
On a day to day basis I take calls from residents from Texas regarding their light bill, new-business enrollments and general information about the compnay that is NRG that is located in Texas. As a retention agent my main goal is to keep a high standard customer service, specially when customers call upset due to high billing or require any sort of payment aarangement. I do believe that listening is the main skill needed at a call center and understanding what a client needs/wants.
Contact
Oaxaca City, Oaxaca, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided high-standard customer support in a call center environment.
Communication SkillsAdvanced
Effectively listened to customer needs and conveyed information clearly.
Problem ResolutionIntermediate
Addressed billing issues and payment arrangements to retain customers.
Language TeachingIntermediate
Taught languages for 14 years, enhancing interpersonal and instructional skills.
Summary
Experienced in handling customer inquiries and resolving issues in energy services, with a strong foundation in communication gained through 14 years of language teaching.
Key Achievements
- Managed customer calls for NRG Texas, addressing billing and service inquiries.
- Maintained high customer service standards during call interactions, especially with upset clients.
- Gained extensive customer experience through energy sector call handling and language teaching.
Skills
Customer ServiceCommunication SkillsProblem ResolutionLanguage Teaching
Published on CazVid - Jul 3, 2025