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Carlos
Customer Service & Technical Support Specialist with 10 years of experience
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Competencies
Provided prompt resolution of customer requests, inquiries, and complaints to ensure satisfaction.
Delivered step-by-step technical assistance, troubleshooting faults, and managing support tickets.
Developed and delivered engaging sales pitches and participated in sales training to improve performance.
Liaised with potential and existing customers to assess needs and promote products and services.
Handled payment processing and managed customer transactions efficiently.
Education
Languages
Summary
Experienced in customer support, technical troubleshooting, and sales, with a proven track record of engaging clients and resolving issues promptly. Skilled in utilizing support tickets, sales techniques, and POS systems to enhance customer experience across various sectors.
Key Achievements
- Gained comprehensive experience in customer service, technical troubleshooting, and sales across multiple roles.
- Participated in sales training and workshops to enhance communication and sales skills.
- Handled customer inquiries and technical issues efficiently, ensuring high customer satisfaction levels.
Experience
Sales Agent
Call home owners to provide help by sending one of our specialist after going trough a hail, wind or rain storm and make sure that their roof still on good conditions and case something needs to be repair the specialist will let the home owner now how they can get it fix., Developed engaging sales...
Sales Agent
Handled credit and debit card payment processing to complete purchasing experience., Liaised with potential customers to determine needs and provide recommendations.
Technical Support Representative
Asked customers targeted questions throughout troubleshooting to determine smart solutions., Provided clear and concise step-by-step technical support to guide clients., Used support tickets to track and speed up incidents., Conducted tactical troubleshooting to identify faults.
Customer Service Representative
Resolved service user requests within target timeframes., Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction., Maximised customer satisfaction by resolving service issues promptly.