Results-driven data analyst with over 5 years of experience in financial services, skilled in data visualization, SQL, and reporting. Committed to delivering actionable insights and supporting data-driven decisions.
Utilized statistical techniques and tools like Excel and SQL to interpret complex datasets and generate actionable insights.
Created dashboards and visual reports with Power BI and Tableau to communicate findings effectively to stakeholders.
Developed and optimized SQL queries for data extraction, manipulation, and reporting across multiple databases.
Built predictive models and scenario analyses to support business planning and risk assessment.
Uber
Celebrity Cruises
Deliver an overall superior customer service experience for prospective guests., Converted prospective guests into clients via inbound sales calls., Reached out to guests pre-arrival to offer concierge assistance.
SpotOn
Handled the software activation for Marketing, Loyalty and Appointment software for small and big business., Showed the merchant how to use the software and engaged the merchant to the company.
KPMG
Gave technical support through phone, email and chat., Helped users fix their applications such as credentials and issues inside the company's applications., Assisted users with their Microsoft Exchange account.
Bachillerato terminado
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