Detail-oriented dispatcher and receptionist with over 5 years of experience supporting operations in hospitality and maritime environments. Skilled in dispatch coordination, guest service, and administrative support, ensuring smooth workflows and high guest satisfaction.
Managed maintenance dispatch operations, ensuring effective communication and timely resolution of issues.
Maintained electronic and physical service records, supporting maintenance and operational workflows.
Supervised front desk staff and resolved guest concerns to ensure high satisfaction levels.
Coordinated with multiple departments to ensure smooth daily hotel and offshore vessel operations.
Royal Caribbean Group
Coordinated maintenance dispatch operations onboard cruise vessels., Maintained detailed electronic and physical service records., Supported Hotel Maintenance Manager with administrative operations., Ensured timely resolution of maintenance issues affecting guest experience.
Sun Village Resorts and Spa
Supervised front desk staff and daily operations., Resolved guest concerns ensuring high satisfaction levels., Coordinated with housekeeping and departments for smooth operations., Managed inventory control and supported cost-efficiency initiatives.
Azzurro Club Resort
Managed reception operations and trained front desk staff., Promoted hotel services to increase revenue., Delivered exceptional guest service and problem resolution.
High School Diploma
Information & Computer Systems Certification
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Trained front desk staff at Azzurro Club Resort to improve service quality and operational efficiency.
