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Carlos
Customer Support Agent with Bilingual Skills in Customer Service and Admin
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Competencies
Delivered customer support through calls and chat, assisting clients with technical and retention issues.
Provided service in English and Spanish, facilitating clear communication in diverse customer interactions.
Managed databases, reports, and documentation to support organizational operations.
Handled system entries and managed document control, ensuring data accuracy and efficient retrieval.
Education
Summary
Experienced in delivering bilingual customer service for call centers, supporting technical and retention needs, and managing administrative tasks using various systems.
Key Achievements
- Provided bilingual customer support via calls and chat for streaming platform, enhancing client satisfaction.
- Handled luggage recovery customer service in English at IGT Solutions, ensuring effective issue resolution.
- Managed administrative tasks including database entry, report presentation, and file control at Corporacion Multiactiva.
Experience
Agente, Soporte Combinado - Llamadas y Chat
Servicio al cliente, Soporte técnico, Retención en inglés para plataforma de streaming.
AGENTE BILINGUE - CALL CENTER
Servicio al cliente en inglés desde el área de recuperación de maletas para aerolínea estadounidense.
AUXILIAR ADMINISTRATIVO
Manejo de sistema SIRBE, Bases de datos, Presentación de informes, Kardex mensual, Control de archivo, Gestión documental.