Experienced professional in technical support, customer service, and team management with a proven track record in troubleshooting, coaching, and workforce oversight.
Provided technical troubleshooting and support for home comfort devices and subscription services.
Supervised teams across different companies, focusing on coaching, training, and workforce management.
Delivered exceptional service by resolving complex customer issues efficiently.
Applied problem-solving skills to troubleshoot and resolve a wide range of technical and customer service issues.
Performed data analysis tasks related to workforce management and operational efficiencies.
MSC Direct
Data Entry, Data Analyst, Coaching, Training, Workforce Management, Real-Time Adherence, Supervisor, Problem Solver, Ability to Adapt, Collector, Account Receivable, Order Processing
Netflix
Data Entry, Data analysis, Coaching, Workforce Management, Real-Time Adherence, Supervisor, Problem Solver, Ability to Adapt, Customer Service and Tech Support
Bachelor's Degree in Sciences and Humanities
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