Carlos - Data Scientist with 5 years in AI and Machine Learning

Utilized Python for data analysis, machine learning, and automation tasks.

Developed and deployed predictive models to support business decision-making.

Performed data cleaning, visualization, and statistical analysis on large datasets.

Queryed and managed relational databases to extract relevant data for analysis.

Answer calls from Guest from around the world that would like to ask questions about the properties we have or would like to book or change a reservation they have.

Customer Service: Support for students with their enrollment, their courses, problems they have with classes, schedules, teachers, and payments., Technical Support: Support to the students with the use and updating of the programs for the realization of the classes and the use of the Institute webpage.

Manage and review interactions made by our agent to correct any mistakes in the cases they have during the day., Report to their supervisors to improve interactions with the guests.

Answer calls from Guest from around the world that would like to ask questions about our hotels or would like to book or change a reservation they have.