Civil engineer with extensive experience in construction project management, overseeing large-scale developments, and leading multidisciplinary teams. Skilled in coordinating complex tasks, ensuring quality standards, and delivering projects on time and within scope. Additionally experienced in customer service roles involving problem-solving and client assistance.
Applied project management principles to plan, execute, and oversee construction projects ensuring timely delivery.
Supervised and coordinated diverse construction activities, maintaining quality and regulatory compliance.
Led diverse teams in large-scale infrastructure projects, managing up to 100 personnel to meet project goals.
Provided assistance and issue resolution for banking customers via phone, email, and chat channels.
Colombia
Led the construction of finishes in a 15,000 m² commercial project, ensuring compliance with deadlines and quality standards as a contractor., Planned and supervised key activities in the development of single-family housing, managing earthworks, foundations, structure, and hydraulic and sanitary systems to ensure efficient execution and project quality., Managed quantities control, project scheduling, and personnel management in the execution of over 50 km of infrastructure, leading a team of up to 100 people., Experienced in updating networks, applying geographical coordinates and orthophotos to optimize project accuracy.
BPO
Provide direct assistance to customers via phone, email, and chat, addressing inquiries, complaints, and providing product/service information., Resolve customer issues effectively, ensuring satisfaction and fostering customer loyalty., Maintain a positive, empathetic, and professional attitude toward customers at all times., Assist customers with various banking services such as payments, account balances, transactions, and other sensitive account-related information., Handle account recovery requests, including password resets and identity verification, all conducted securely through phone calls., Manage confidential and sensitive customer data in a safe and professional manner, ensuring compliance with privacy policies and regulations., Support customers in resolving issues related to account transactions, ensuring an efficient and accurate resolution process., Provide guidance and information on banking services, helping customers navigate account management and online features.
Handled customer complaints and account issues, ensuring effective and professional solutions.