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Operations Supervisor with 5+ years of team leadership in customer service and finance
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Competencies
Led teams, monitored operational KPIs, and optimized workflows to meet company standards.
Provided bilingual customer support, resolved issues, and maintained quality metrics in high-volume environments.
Tracked KPIs, conducted performance reviews, and implemented improvement strategies for teams.
Handled collections, financial reporting, and account reconciliations, ensuring accuracy and client communication.
Conducted international prospecting, identified business opportunities, and supported commercial departments.
Education
Languages
Summary
Motivated operations professional with over 5 years of experience supervising teams, optimizing KPI performance, managing financial accounts, and supporting business growth. Adept at building client relationships, handling escalations, and streamlining workflows to enhance customer satisfaction and...
Key Achievements
- Supervised operational teams at ATENTO Guatemala, ensuring KPI compliance and process improvements.
- Built long-term business relationships and supported procurement/prospecting at Ozeol.
- Managed collection processes and financial reporting at Red Chapina, ensuring accurate accounts receivable management.
Experience
Operations Supervisor
Supervised operational teams, ensuring compliance with KPIs such as AHT, CSAT, Quality, and Productivity., Monitored performance dashboards and implemented improvement strategies., Conducted coaching sessions, performance reviews, and team development plans., Managed escalations and provided...
Prospector
Conducted international prospecting for potential suppliers and product sources., Supported the commercial department by identifying business opportunities., Built long-term business relationships with clients and partners.
Accounts Receivable
Managed collection processes, monitoring outstanding balances and following up with clients., Prepared financial reports, account reconciliations, and payment tracking., Maintained effective communication with clients to resolve discrepancies.
Customer Service Representative
Provided bilingual customer service in high-volume call center environment., Handled account inquiries, billing issues, and technical support., Ensured excellent customer experience and met quality metrics.
Collector for Bunge
Managed international accounts, focusing on collections and invoice accuracy., Contacted clients, negotiated payment arrangements, and handled disputes., Prepared reports and tracked financial KPIs.
Notifier
Delivered official notifications and managed administrative tasks., Coordinated documentation, maintained records, and assisted legal departments., Ensured timely and accurate handling of official communications.