Demonstrated experience with CRM platforms.
Demonstrated experience with ticketing systems.
Demonstrated experience with Microsoft Suite.
Demonstrated experience with Google Workspace.
Demonstrated experience with Zoom.
G Adventures
Led bilingual adventure tours, adapted communication for diverse cultural backgrounds and age groups, Handled real-time problem-solving, logistics coordination, and customer safety in dynamic environments, Built strong rapport with clients through engaging storytelling and exceptional service delivery
TELAT
Provided tier-2 bilingual support (English/Spanish) for GettingOut account services, Resolved escalated technical issues and complex customer inquiries with high accuracy, Maintained quality standards while managing high call volumes in fast-paced environment
Atento-Colony
Provided tier-2 bilingual support (English/Spanish) for GettingOut account services, Resolved escalated technical issues and complex customer inquiries with high accuracy, Maintained quality standards while managing high call volumes in fast-paced environment
Kin Corp
Design and facilitate dynamic team-building experiences that strengthen collaboration, Lead large-scale events for groups ranging from 100-600 participants across corporate, educational, and recreational settings, Navigate and resolve group conflicts using proven facilitation techniques and emotional intelligence
Bachelors
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