Carlos - Software Engineer with 5 years in technology development

Applied JavaScript for developing interactive web features and front-end functionality.

Utilized React.js to build user interfaces for client-facing web applications.

Designed and integrated RESTful APIs for seamless backend and frontend communication.

Managed code repositories and versioning through Git, ensuring coordinated team development.

Interpreted live calls for medical, legal, and technical customer inquiries, ensuring clarity and accuracy under pressure., Provided culturally sensitive communication, adapting tone and meaning for better customer understanding., Delivered fast and precise information exchange.

Delivered chat based support in English, prioritizing clear, concise written responses., Assisted customers with technical troubleshooting, account inquiries, and billing issues while maintaining high satisfaction scores., Utilized CRM tools (Zendesk, Slack) to manage cases and collaborate in remote environments.

Handled customer interactions via phone, chat, and in person, providing personalized solutions and assistance., Maintained professional, accurate communication while addressing inquiries, resolving complaints, and processing transactions., Developed relationship-building skills and implemented strategies that improved customer retention and satisfaction.