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Contact
San Pedro Sula,Cortés Department,Honduras
Available on CazVid
Competencies
Bilingual Customer ServiceIntermediate
Demonstrated experience with Bilingual Customer Service.
Quality Assurance SpecialistIntermediate
Demonstrated experience with Quality Assurance Specialist.
Leadership TrainingIntermediate
Demonstrated experience with Leadership Training.
Education
Business Administration and Marketing
Ceutec
Completed 2020
Business Administrator and Executive Assistant
Instituto Hondureño de Cultura Interamericana (IHCI)
2012
Elementary Education
Happy Days and Freedom High School
Completed 2007
Languages
enNative
Experience
AGENT / QA
Startek
JUN 2018 - DEC 2019
Worked for GrubHub account as a quality assurance agent.
AGENT
Startek
SEP 2014 - JUL 2016
Worked for Univision Mobile, Family Mobile, and Tmobile accounts.
COSTUMER SERVICE REPRESENTATIVE
TTEC
MAY 2024 - MARCH 2025
Handled customer service for Western Union Company, checking bank transactions and assisting on cancelling transactions.
AGENT
Convergys (Concentrix)
JUL 2016 - JAN 2018
Worked on Cricket wireless campaign in voice and chat departments.
AGENT
Alorica
JAN 2018 - JUN 2018
Worked on DirecTV campaign for customer service.
AGENT / QA / SUPERVISOR
KM2
MAY 2020 - DEC 2023
Managed campaigns audits and coachings, assisted on improvement plans for agents.
QA SENIOR SUPERVISOR
Cygnus Pacific
DEC 2023 - APR 2024
Managed a team of Quality assurance specialists, conducted quality evaluations and calls.
Skills
Bilingual Customer ServiceQuality Assurance SpecialistLeadership Training
Published on CazVid - May 17, 2026