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Carla
Supervisor De Call Center Bilingüe
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Summary
Supervisor De Call Center Bilingüe open to new opportunities
Experience
Customer Service Supervisor
Provide leadership and day-to-day operational oversight for a team of Customer Service Representatives.. Coordinate administrative operations including payroll, one-on-one meetings, and daily departmental reporting.. Conduct candidate interviews and assess qualifications and department fit to support effective hiring decisions.. Support employee engagement initiatives and team activities designed to strengthen collaboration and morale.
Team Manager
Led a team of Customer Care Representatives, providing direction, coaching, and ongoing performance support.. Conducted performance evaluations and delivered actionable feedback to support employee growth and accountability.. Managed core administrative responsibilities including payroll, one-on-one meetings, performance tracking, and reporting to management.. Conducted interviews, supported onboarding, and trained new employees to promote effective integration into the organization.
Hostess / Local Store Marketing
Delivered customer-focused service while coordinating guest seating, telephone inquiries, and takeout orders.. Handled administrative functions including invoicing and merchandise ordering.. Supported local marketing outreach and promotional initiatives with area schools.. Trained new employees on customer service and operational procedures.
Administrative Assistant
Provided general administrative and office support to facilitate efficient daily operations.. Coordinated booking and organization of events, supporting scheduling and logistical requirements.