Carla

Quality Control Specialist

Monitored and evaluated customer calls for quality and compliance.. Verified client information before transfers to financial institutions.. Ensured accuracy and efficiency in high-volume call environments.

Cold Calling Representative (Financial Campaigns)

Conducted outbound calls to qualify leads and connect clients with financial services.. Maintained clear communication and accurate call records.. Consistently met daily call and performance targets.

Campaign Coordinator Water Filters

Scheduled appointments and coordinated daily routes for sales teams.. Confirmed client visits via messaging platforms.. Managed client communication and logistics efficiently.

Cold Calling Representative Veterans Campaign

Contacted potential clients and qualified leads.. Transferred prospects to financial representatives.. Maintained professional communication standards.

Rural Medical Service

Provided basic patient care in community settings.. Coordinated consultations and healthcare support.

Medical Internship

Completed clinical rotations in multiple specialties.. Supported patient intake and documentation.. Assisted in clinical coordination and patient care.

Follow up with medical providers on medical records requests and track pending requests.. Follow up with clients regarding their medical treatment and appointments.. Review, edit, and send HIPAA authorizations and Letters of Representation.. Maintain organized case documentation and updates.

Coordinate communication between residents, clients, and vendors to ensure timely resolution of maintenance requests.. Manage escalations and provide updates regarding repairs, approvals, and vendor coordination.. Document and manage up to 80 work orders daily across multiple systems, ensuring accuracy and maintaining workflow efficiency.. Strengthen problem-solving and multitasking skills while managing high-volume interactions in a remote environment.

Monitored and evaluated customer calls for quality and compliance, verifying client information before transfers to financial institutions.. Ensured accuracy and efficiency in a high-volume call environment, contributing to overall team compliance standards.

Conducted outbound calls to qualify leads and connect clients with financial services, consistently meeting daily call and performance targets.. Scheduled appointments and coordinated daily routes for sales teams, confirming client visits via messaging platforms.. Maintained accurate call records and clear communication standards across multiple campaigns.