Dedicated team leader and creative contractor with experience in retail management, game development, and customer service. Skilled in team guidance, digital content creation, and sales strategies.
Skilled in guiding teams, motivating staff, and optimizing team performance.
Experienced in delivering exceptional service, addressing customer needs, and fostering loyalty.
Proficient in game development, graphic design, and audio engineering for digital platforms.
Effective in driving sales, promoting products, and enhancing customer purchase experience.
Zumiez
Led a team of 6+ employees, providing guidance and support to ensure efficient operations. Developed and implemented strategies to improve productivity and streamline processes. Managed daily operations, including scheduling, inventory management, and customer service. Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs. Maintained high standards of quality control to ensure customer satisfaction. Implemented new technology systems to enhance operational efficiency. Analyzed market trends and competitor activities to identify potential risks or opportunities for the business. Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture. Provided ongoing coaching and mentoring to team members, supporting their professional development. Resolved customer complaints or issues promptly while maintaining a positive brand image. Managed multiple projects simultaneously within established timelines
Self Employed Contractor
Developed games, designed graphics, and engineered audio for ROBLOX, enhancing user experience through creative skills
Baskin-Robbins
Served ice cream to customers and fulfilled pre-ordered cake orders, ensuring high customer satisfaction. Customized orders to meet every customer need, providing samples and recommendations to enhance guest experience. Operated POS system to process transactions accurately and efficiently. Executed cake writing and decoration, contributing to personalized customer celebrations
High school diploma
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Prioritized customer service by assisting shoppers and addressing inquiries to drive sales. Folded and arranged clothes for display and sale, maintaining organized and appealing store layouts. Processed transactions as cashier, ensuring accuracy and efficiency
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Prepared, cooked, and sold pizzas to customers, ensuring quality and timely service. Operated as cashier, processing payments accurately and efficiently. Maintained cleanliness of work areas to uphold health and safety standards
