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Global Contact Center Executive
Contact
Competencies
Utilized in negotiations, training, and providing feedback to clients and team members.
Assisted in onboarding and mentoring new hires to improve team productivity and alignment.
Organized workflow to ensure high-quality service and efficiency in multiple roles.
Applied in designing activities for language instruction and problem-solving during negotiations.
Guided students through learning processes, providing feedback and support in language education.
Education
Languages
Summary
Experienced in B2B negotiations, team training, and logistics management with a focus on quality and revenue.
Key Achievements
- Handled B2B negotiations in European markets, focusing on high-value deals over €10,000.
- Trained and mentored new hires in productivity techniques and best practices across roles.
- Managed logistics negotiations on the US West Coast, ensuring high quality and revenue focus.
Experience
Global Contact Center Executive
Business-to-business negotiations handling leisure and business trips in the European market (Belgium, Netherlands, Germany, Austria, England, Spain, and Italy)., Focused on achieving conversion rates for negotiations over 10.000 EUR., Guaranteeing high productivity and quality, following the...
Carrier Sales Manager
Business-to-business negotiations handling logistics and truckloads on the US West Coast with transportation companies and guaranteeing high productivity and quality, following the company’s revenue interests., Assisting new hires with onboarding to bestselling practices and productivity goals,...
Modern Languages Teacher
Guiding students of different ages in their process of learning either English or French as a second language by presenting various activities and providing feedback along the way.