Dedicated professional with over 5 years of experience in customer support, dispatching, and data management. Skilled in communication, problem-solving, and managing multiple channels to ensure client satisfaction and operational efficiency.
Effectively communicated with customers and team members via calls, emails, and messages, demonstrating strong interpersonal skills.
Answered inquiries, resolved complaints, and managed customer relationships across call centers and support channels.
Entered, organized, and maintained databases, ensuring data accuracy and easy retrieval for operational needs.
De-escalated conflicts and managed collections, maintaining detailed activity records to ensure effective follow-up.
EASY AUTO SHIP
Dispatcher/ customer service agent, Answered calls and record detailed information for work orders, service requests, and emergencies., Addressed issues, resolve complaints, coordinate repairs, and make critical decisions during emergencies., Answered customer service calls and solved problems,...
LEAN SOLUTIONS GROUP
Data entry agent, In charge of entering all the data into different computer databases. Also manage and maintain effective record keeping, organizing files to collect information for future use.
TELEPERFORMANCE S.A.S
Customer service agent., Answered customer service calls and solved problems, complaints or doubts regarding the products., Channels: Phone calls, emails and text messages.
SUTHERLAND GLOBAL SERVICES COLOMBIA HOLDING S.A.S.
Customer service agent/Collections agent, Answered customer service calls and solved problems, complaints or doubts regarding the products., Located debtors, managed accounts, processed payments, de-escalated conflicts, and maintained detailed records of all collection activities., Channels: Phone.
Industrial Engineering
High School
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Proficient in managing customer interactions via phone, email, and text messaging to provide timely support.
