This is my profileContact via CazVidCamilo
Executive sales agent
Contact
Competencies
Provided customer support, technical troubleshooting, and process improvements to enhance user experience and satisfaction.
Developed and delivered sales presentations, managed client portfolios, and built long-term client relationships to meet business objectives.
Coordinated logistics between drivers, customers, and partners, negotiating to optimize service efficiency and operational processes.
Led and managed teams, set measurable goals, conducted coaching, and utilized KPI dashboards for performance enhancement.
Implemented communication protocols, improved workflows, and facilitated cross-functional collaboration across roles.
Education
Languages
Summary
Dedicated professional with extensive experience in sales, customer support, logistics, and team management, specializing in building strong client relationships and streamlining processes.
Key Achievements
- Consistently exceeded quarterly sales targets at Oconnor & Associates by building client relationships and closing high-value deals across Texas.
- Managed a portfolio of clients across 206 counties, delivering tailored solutions and driving revenue growth.
- Led a team of 15 agents at Teleperformance, implementing strategic plans, monitoring KPIs, and fostering team engagement.
Experience
Executive sales agent
Successfully achieved and exceeded quarterly sales targets by building strong client relationships and closing high-value deals across the state of Texas., Managed a diverse portfolio of clients spanning over 206 counties, delivering customized solutions to meet individual and business needs while...
Customer Service – Financial Institution
Provided customer support for account inquiries and claims resolution., Improved processes for the CashApp platform to enhance user experience., Monitor call metrics (AHT, CSAT, FCR, etc.), quality scores, and agent KPIs to ensure service excellence., Handle complex customer issues and escalations...
Logistics Coordinator
Managed English-speaking logistics coordination between drivers and customers., Negotiated between driver companies and Montway Auto Transport to optimize services., Served as the primary English-speaking logistics coordinator between drivers and customers, while also leading and coordinating team...
Supervisor
Led a team of 15 agents, ensuring optimal performance and adherence to KPIs implementing action plans and executing asertive communication to have team engagement., Monitored and improved agent efficiency while handling client requests., Developed and implemented strategic plans: Established clear,...
Customer Service & Tech Support Representative
Provided technical support and troubleshooting assistance for Amazon Ring products., Guided customers through product installation and purchasing processes.