Demonstrated experience with Leadership.
Demonstrated experience with Conflict Resolution.
Demonstrated experience with Time Management.
Demonstrated experience with Teamwork.
Perfiles y Soluciones Logisticas s.a.s
Lead operational and administrative function across freight tracking, finance, customer operations, IT and training, ensuring continuous efficiency and compliance for 17 people., Acted as a key liaison with clients to strengthen partnerships and resolve escalations promptly., Designed KPIs and implemented quality control process that improved team performance metrics by 20%., Coached and mentored team members, fostering a culture of accountability and collaboration.
Perfiles y Soluciones Logisticas s.a.s
Designed and delivered onboarding and upskilling training programs for cross-functional departments., Leading more than 80 people across the account through training programs., Covered complex topics such as freight and VT tracking, customer operations, accounting principles, OEM, PQ, Sales and leadership., Increase operational readiness and reduced onboarding time from 3 weeks to 2 weeks for the most departments and sales from 6 weeks to 4 weeks.
Perfiles y Soluciones Logisticas s.a.s
Coordinated the end-to-end movement of goods, ensuring on-time and secure deliveries aligned with client expectations., Managed and updated logistics documentation, maintaining data accuracy and compliance with internal protocols., Monitored load status in real time and proactively resolved issues to minimize delays and service disruptions., Contributed to operational KPIs by fulfilling delivery targets and adhering to quality standards., Supported cross-functional collaboration with customer service, dispatch and compliance teams.
Project Management Specialist
International Business Professional
Business Intelligence and Data Mining
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Demonstrated experience with Assertive Communication.
Chamber of Commerce Ibague
Designed, executed and leading a pilot commercial sales strategy to promote health service packages under the 'Strengthening the Health Tourism Initiative – Destino Salud' project., Manages a regional sales network (Tolimenses Red), driving the marketing and distribution of medical tourism offerings., Established and implemented rigorous follow-up procedures to ensure high-quality customer service and client satisfaction., Collaborated with healthcare providers, local stakeholders, and tourism allies to align sales objectives with regional development goals., Contributed to positioning Tolima as a competitive health tourism destination through strategic commercial planning.
Chamber of Commerce Ibague
Delivered strategic advisory sessions to 50 entrepreneurs in priority economic sectors., Empowered business owners to integrate digital technologies through tailored workshops and one-on-one consulting., Supported business model innovation and strengthened regional digital transformation efforts.
Chamber of Commerce Ibague
Supported the design and implementation of the Integrated Business Service Model (IBSM), enhancing client service and institutional efficiency., Collaborated across departments to align operational initiatives with strategic objectives., Played a key role in developing scalable models for business service delivery.
Freelance Consultant
Advise micro and small enterprises on investment project development, improving business planning and financial forecasting., Provide academic support in the preparation of essays, theses, and research projects, with a focus on compliance with APA standards., Delivered personalized guidance in business model creation and operational strategy for local entrepreneurs.
Global Red Latinoamerica s.a.s
Led the editorial and commercial strategy for the Global Red Medical Journal, managing advertising partnerships and revenue generation with a team of 4., Directed marketing campaigns for small and medium-sized businesses, increasing brand visibility through social media., Supervise a multidisciplinary team, resolving conflicts and ensuring alignment with marketing goals.
Global Red Latinoamerica s.a.s
Ensure operational compliance through oversight of schedules, appointments, and documentation review., Assisted senior management in executing organizational priorities and optimizing internal workflows., Acted as a communication bridge between departments to ensure cross-functional alignment.
Legas s.a.s
Dedicated a commercial customs validation study with a team of 5, aligning research objectives with client needs., Compiled and analyzed market data to support compliance, and documentation., Developed detailed reports.
MC Latinoamerica
Delivered high-quality customer service by handling inquiries, complaints, and after-sales follow-ups., Managed appointment scheduling and client support services, improving customer satisfaction and retention., Demonstrated strong communication and interpersonal skills to resolve customer issues effectively.
MC Latinoamerica
Oversaw logistics for health outreach programs, managing both internal resources and external vendor coordination., Acted as a chief of staff, aligning organizational priorities across the team and supporting executive decisions., Enhanced efficiency through supply chain optimization and proactive service delivery.
MC Latinoamerica
Organized executive schedules, meetings, and internal communication, contributing to efficient office operations., Managed procurement and order-taking processes, ensuring accuracy in documentation and accounting., Maintained filing systems and financial records, supporting the organization’s administrative integrity.
