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Product Manager with 8 years of experience in SaaS industry
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Competencies
Oversaw multiple stages of product development from conception to launch, ensuring alignment with business goals.
Applied Scrum and Kanban practices to streamline workflows and improve team productivity.
Facilitated communication between technical teams and clients to gather requirements and provide updates.
Utilized data analytics tools to monitor product performance and inform decision-making.
Led diverse teams to achieve project deliverables while fostering collaborative environment.
Education
Summary
Experienced Product Manager specializing in SaaS solutions with a proven track record of delivering successful product launches and managing diverse teams.
Key Achievements
- Led cross-functional teams to deliver two major product launches on schedule
- Developed product roadmaps aligning with company strategy, resulting in increased stakeholder satisfaction
- Managed a portfolio of software solutions, enhancing user engagement and feature adoption
Experience
Sales Assistant
Management of physical store and in person sales, Management of social media and sales trough virtual means
Sales and Customer Service Agent
Sales and customer service via phone and email, providing solutions to conflicts and/or required needs, Achievements of monthly sales and customer assistance achievements, Practical knowledge and use of tools, Sales and customer service technique, always looking for the benefit of both parts
Inside Sales Agent (Cold Calling)
Lead generation: Identify and call new potential customers., Presentation of products or services: Explaining the benefits and features of products or services., Handling objections: Responding to prospects' doubts and objections., Follow-up: Follow up on initial calls to advance the sales process.
Client Engagement Associate (Appointment Setter)
Lead generation: Identify and contact new potential prospects., Appointment Scheduling & Management: Use scheduling tools to book and confirm client meetings., Client Communication & Relationship Building: Maintain a positive and professional interaction with clients., Documentation & Reporting: Maintain records of calls, appointments, and client interactions.