Buhle - Debt Collector Specialist at FTI Attorneys

Skilled in building rapport with clients to foster trust and facilitate debt recovery and sales.

Proficient in negotiating payment plans and settlements, ensuring mutually beneficial outcomes.

Experienced in conducting effective outbound calls for debt collection and sales, exceeding targets.

Capable of managing client interactions and records efficiently using CRM platforms.

Conduct outbound calls to clients to recover outstanding debts. Negotiate payment arrangements and settlements professionally. Maintain accurate records of all client interactions on CRM systems. Ensure compliance with legal and regulatory requirements. Meet daily, weekly, and monthly collection targets. Handle high-volume call queues efficiently. Resolve disputes and escalate complex matters when required. Monitor accounts and follow up consistently on outstanding balances. Provide excellent customer service while maintaining professionalism

Sold insurance products through outbound calling campaigns. Captured and updated client information in CRM systems. Met and exceeded sales targets and KPIs. Explained policy terms clearly to clients. Managed client objections and provided solutions. Maintained accurate sales records and reporting

Processed customer transactions accurately using POS systems. Provided excellent customer service and resolved complaints. Trained and supervised new staff members. Maintained store standards and merchandising