Experienced professional with over a decade in customer support, medical interpretation, and video production, proficient in handling multiple communication channels and providing quality service.
Extensive experience managing customer interactions via calls, chats, and emails in a high-pressure environment.
Provided Spanish/English interpretation for medical consultations and emergency calls, ensuring clear communication.
Performed editing of TV show footage and operated camera equipment during live events and broadcasts.
Fluent in Spanish and English, facilitating effective communication across diverse settings.
UpHealth
The Workloop: Spanish/English Medical Interpreter for UpHealth, Handled Video Calls and Audio Calls for Medical Interpretation
Netflix
InTouch CX: Customer Service agent for Netflix, Handled Calls and chats
Startek
Handled Chats only initially, then account transition to Calls, and Emails. Handled Email tickets while in available time while in calls
Grupo Levanter
English to Spanish Professional Interpreter. Interpreted calls for customer service and 911 Emergency calls.
High School Diploma
Systems Engineering
Discover other professionals with similar experience
Startek
Customer Service Agent for NetSpend in Tegucigalpa
Mi Viña Channel
Edited footage for TV Shows that were to air, as well as for purchase. Worked as camera man at the temple during mass.
