This is my profileContact via CazVidBryan
Customer Service and Scheduling Specialist with 5+ years in healthcare and hospitality
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Competencies
Utilized troubleshooting skills to resolve customer issues during support and sales interactions.
Provided prompt and courteous support to customers in healthcare and hospitality settings.
Managed appointment scheduling for medical procedures and spa services via phone and other communication channels.
Handled inbound sales calls to address customer needs and promote services.
Provided assistance and information regarding procedures and services across multiple roles.
Education
Languages
Summary
Experienced in patient support, appointment scheduling, and customer service across healthcare and hospitality sectors, with a focus on courteous and efficient service.
Key Achievements
- Provided courteous customer service and support for healthcare appointments at Oclinicals and Texas Digestive Disease Consultants.
- Handled inbound and outbound calls for scheduling colonoscopies and endoscopies, ensuring patient inquiries were addressed efficiently.
- Delivered effective reception and scheduling services for spa guests at Graton Resort & Casino, managing appointment bookings and guest interactions.
Experience
Customer service
Troubleshooting, Inbound Sales.
Scheduler/Customer service
Provide prompt, efficient, and courteous service to customers., Provide instructions and information about colonoscopies and Endoscopies to patients, Assist with any questions regarding the procedures, Inbound or outbound calls to schedule appointments for colonoscopies and Endoscopies
Spa Receptionist
Provide efficient and courteous customer service., Assist with scheduling appointment for Spa Guests., Inbound and outbound calls