This is my profileContact via CazVidBryyaann
Intake Specialist with 5+ years of client support and communication
Contact
Competencies
Handled client inquiries, consultations, and scheduling across various roles, focusing on legal and healthcare sectors.
Executed effective communication through calls, emails, chats, and social media interactions, including bilingual support.
Managed and updated social media pages, engaging potential clients and keeping content current.
Provided technical assistance for satellite TV and internet services, resolving customer issues promptly.
Participated in restoring furniture through manual craftsmanship in a family business.
Education
Summary
Experienced in client intake, customer service, social media management, and technical support across legal, healthcare, and retail industries.
Key Achievements
- Managed legal consultations and schedules at JobDuck, improving workflow efficiency.
- Provided bilingual translation services for Spanish-speaking clients, enhancing communication.
- Supported client inquiries across social media platforms, increasing engagement.
Experience
Intake Specialist
Inbound and outbound calls assisting potential new clients wanting legal assistance., Managing attorney’s consultations and schedules., Real-time translations for Spanish potential new clients when needed., Managing social media pages, responding to potential clients' inquiries, and updating social media pages., Collaborating with internal teams to solve complex clients' concerns.
Virtual Assistant
Assisting a healthcare entity with caretakers' schedules., Keeping up -to-date social media trends to engage potential clients in the health entity.
Intake Specialist
Assisting potential new clients wanting legal assistance on personal injury, medical malpractice, and civil matters.
Customer Service Representative
CSR for LOWES for USA and Canada customers., My main task was to assist customers with product general inquiries and claims.
Technical Support Representative
Answering inbound calls of customers requiring tech support on satellite TV issues and later on internet as DirecTV merged with AT&T., Answer customer calls, emails, and chats., Resolve complaints and issues related to phone, internet, television, and other AT&T services., Provide basic technical support to customers.
Family business, working manually restoring home and office furniture.