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Logistics & Customer Service Professional with diverse bilingual experience
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Competencies
Handled bilingual customer interactions, issue resolution, and documentation at various support roles.
Assisted in route management, delivery coordination, and transportation support using GPS monitoring and planning tools.
Supported inventory management and production follow-up to improve supply chain efficiency.
Performed accurate documentation, scheduling, and internal coordination within logistics and customer service roles.
Fluent in English and Spanish, providing bilingual support in customer service and technical roles.
Education
Languages
Summary
Dedicated professional with hands-on experience in logistics, customer service, and technical support across Mexico and the US. Skilled in route planning, inventory control, and bilingual communication, committed to streamlining operations and enhancing customer satisfaction.
Key Achievements
- Provided bilingual customer support and technical assistance, resolving issues efficiently.
- Managed route planning and delivery coordination for transportation services across Mexico and the US.
- Supported inventory and production flow, enhancing internal operations and material management.
Experience
Driver
Safe and timely transportation services, Route management, schedules, and customer interaction
Customer Service Agent (Bilingual)
Customer assistance in English and Spanish, Issue resolution and accurate documentation
Technical Support Representative (Bilingual)
Technical and customer support, Case tracking and follow-up
Expeditor
Material flow support and production follow-up
Production Control / Customer Service
Inventory control support, Internal coordination and customer assistance
Planner / Dispatcher
Truck dispatch and delivery coordination, GPS monitoring and basic reports