Dedicated customer service agent with over 5 years of experience in client support, sales, and process enhancement. Skilled in B2B and B2C environments, proficient in data management, bilingual in English and Spanish, with a proven ability to improve customer satisfaction and operational efficiency.
Handled a wide range of customer inquiries, maintaining high satisfaction and resolving issues promptly.
Utilized Excel for data analysis, reporting, and process support across various roles.
Leveraged CRM tools to track customer interactions, improve communication, and support sales processes.
Communicates effectively in English (B2+) and Spanish (native), facilitating cross-cultural customer interactions.
Concentrix (Avalon)
Provided high-quality customer support by resolving billing, technical, and service-related inquiries., Maintained accurate records of customer interactions to ensure data integrity and compliance., Met and exceeded customer satisfaction metrics by delivering empathetic and efficient service.,...
Banco Nacional
Assisted customers with banking operations while ensuring adherence to policies and procedures., Handled sensitive data with high attention to detail and confidentiality., Improved service efficiency through accurate documentation and clear communication.
Security Group Davimel S.A.
Generated new sales opportunities through proactive outreach and client follow-up., Delivered product presentations and achieved monthly sales goals., Supported team operations through organized documentation and communication.
Diploma
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Worked with multidisciplinary teams to improve processes and deliver better customer service.
