This is my profileContact via CazVidBrittany
Customer Service Specialist with diverse hospitality and retail experience
Contact
Competencies
Provided exceptional guest support by listening and offering effective solutions in hospitality and retail settings.
Demonstrated strong verbal and written skills while engaging customers and collaborating with team members.
Worked in retail to organize merchandise, assist customers, and promote products effectively.
Mastered multiple systems for seamless calls and transactions, increasing efficiency and accuracy.
Supported intern relations and maintained positive environment, facilitating smooth transition and collaboration.
Education
Summary
Experienced in customer support, sales, and team support roles within prestigious hospitality and retail environments. Skilled in communication, problem-solving, and software tools, committed to delivering positive customer experiences and supporting team dynamics.
Key Achievements
- Consistently achieved call-time and quality standards at Walt Disney World Resort by adhering to company policies and mastering multiple software systems.
- Enhanced store visual appeal and customer engagement at Lacoste through organized displays and product knowledge support.
- Supported intern transition and maintained positive staff relations during leadership role at OneThing Internship.
Experience
Sales Agent
Call Center Representative
Adhered to company policies and scripts to consistently achieve call-time and quality standards., Providing resources, information and resolution for Guests staying at the Walt Disney World Resort., Create excellent customer service by thoroughly listening to the Guest's needs and...
Sales Associate
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise., Provided positive first impressions to welcome existing, new and potential customers., Helped customers locate products and checked store system for merchandise at other sites., Answered...
House Leader
Promoted positive relations between interns and staff., Assisted interns with transitioning into new living environment and maintained strong relationships with them.
Cashier
Operated cash register for cash, check and credit card transactions with excellent accuracy levels., Worked flexible schedule and extra shifts to meet business needs., Helped customers complete purchases, locate items and join reward programs., Restocked and organized merchandise in front lanes.
Teacher Assistant
Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement., Provided one-on-one and group-based learning support to maintain student progress and development., Kept students on-task with proactive...