Brittany - Pricing Supervisor / Multi-Store Operations Support

Demonstrated experience with Remote & Computer-Based Work.

Demonstrated experience with Remote System Access.

Demonstrated experience with Multi-Location Support.

Demonstrated experience with Technical Troubleshooting.

Demonstrated experience with Software & Equipment Support.

Serve as a lead BRdata Cloud user responsible for learning, managing, and maintaining pricing, item data, promotions, and sales information across multiple store locations.. Train and support store teams on proper system usage to ensure accurate data entry and correct interpretation of pricing and sales information for store operations.. Act as a primary point of contact for BRdata Cloud system questions, errors, and balancing or reconciliation issues reported by store personnel.. Perform computer-based pricing, administrative, and operational support for multiple store locations from a centralized office environment.. Access individual store systems remotely to review information, troubleshoot issues, process updates, and support store-level employees.. Maintain and manage pricing, item information, promotions, and sales data using BRdata Cloud and other retail management systems.. Compare store pricing against established price lists to identify discrepancies and maintain pricing accuracy across locations.. Coordinate sales and promotional information across multiple stores and ensure changes are entered and communicated accurately.. Communicate regularly with vendors to obtain current pricing, promotional information, and product updates.. Review sales, purchases, store receipts, and tender information to monitor store activity and identify discrepancies.. Provide technical and operational support to store employees, troubleshooting computer, software, scanner, and equipment issues before escalating to IT when necessary.. Independently troubleshoot common technology issues within the office to maintain productivity and minimize downtime.. Serve as project lead for the Ottimate invoice-processing implementation, supporting the transition to electronic invoice submission and processing.. Train store employees on scanner and cloud-based systems used to upload invoices into the invoice management platform.. Review electronically submitted invoices, verify vendor mapping and accuracy, identify discrepancies, and reconcile documentation before forwarding to accounting/payroll.. Provide ongoing support to employees as they learn new systems, processes, and technology.. Manage multiple responsibilities and store requests simultaneously in a fast-paced, computer-based environment.

Provided personalized customer service in a high-end retail environment, assisting with purchases, returns, product selection, and special-occasion shopping.. Processed customer transactions accurately using point-of-sale systems.. Assisted customers with styling and outfit coordination for formal events and special occasions.. Built strong customer relationships through communication, active listening, and personalized recommendations.. Prepared merchandise by steaming garments and professionally packaging items to maintain presentation quality.. Maintained organized merchandise displays according to store visual standards.. Styled mannequins and supported visual merchandising to enhance store presentation and customer experience.

Provided high-volume customer service while supporting daily store operations.. Supervised cashiers and assisted employees with customer concerns and transaction issues.. Performed data entry and processed Western Union transfers, bill payments, money orders, and check-cashing services.. Verified customer information and ensured accuracy in financial transactions.. Managed cash handling, register balancing, deposits, and shift documentation.. Assisted with payroll, scheduling, pricing updates, and administrative tasks.. Resolved customer issues professionally while maintaining confidentiality and compliance with company procedures.