ICT Help Desk Agent open to new opportunities
Demonstrated experience with TCP/IP.
Demonstrated experience with DNS.
Demonstrated experience with DHCP.
Demonstrated experience with OSPF.
Demonstrated experience with VLANs.
Landmark Technologies
Installed, configured, and maintained routers, switches, and wireless access points across the company network.. Monitored network performance and responded to connectivity issues, reducing average downtime through proactive troubleshooting.. Managed IP addressing schemes including DHCP configuration and DNS records for internal and external services.. Assisted in implementing network security policies, including firewall rules and access control lists (ACLs).. Supported end users with hardware and software issues, serving as first point of contact for IT helpdesk requests.. Documented network topology, configurations, and incident logs to maintain up-to-date IT records.. Performed routine preventive maintenance on networking equipment to ensure system reliability.
Bachelor of Science, Cyber Security
