Experienced professional skilled in providing remote interpretation and customer support in English and Spanish, with a strong record of delivering quality service across healthcare, banking, and telecom industries.
Utilized fluent English and Spanish to facilitate clear, effective communication in diverse professional contexts.
Handled high-volume customer support, order verification, and dispute resolution across healthcare, telecom, and retail sectors.
Provided live interpretation for medical, banking, and customer service calls, ensuring accuracy and confidentiality.
Proficient in MS Word and Excel for documentation, reporting, and communication tasks.
Nexvox S.A.C.
Provided real-time remote interpretation for PROPIO accounts., Interpreted calls for banking institutions, assisting with account inquiries, verification processes, and customer support needs., Facilitated communications between English and Spanish speakers in medical, customer service, and...
Concentrix BPO Consulting Peru S.A.C.
Confirmed orders and ensured accurate shipping details for successful delivery., Verified fraudulent purchases using customer validation protocols., Informed customers about order status with clear and timely communication., Assisted over 100 clients daily from Canada, the U.S., and Australia with...
Foundever Peru Contact Services S.A.C.
Enrolled U.S.-based clients in medical plans for two national providers., Protected sensitive data and followed legal confidentiality standards., Read legal disclosures using scripts and collaborated with interpreters., Resolved plan inquiries and ensured client understanding in bilingual contexts.
High School Diploma
Completed Intermediate Level 12
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Applied soft skills to resolve client queries, build rapport, and maintain client retention.
Teleperformance Peru S.A.C
Provided bilingual support for AT&T; customers in the U.S., Maintained service metrics with 95% resolution efficiency., Handled a high call volume in fast-paced remote team environment.
Plaza Multipack S.A.C
Served customers in a retail environment, issuing receipts and resolving queries., Balanced cash register daily with 100% accuracy and accountability.
People Outsourcing
Assessed customer needs and recommended optimal service options., Built rapport and loyalty through clear, empathetic communication.
GSS/Covisian
Promoted client retention through exceptional service and clear follow-up., Complied with quality assurance and service standards.
