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Bilingual Customer & Technical Support Agent with diverse experience
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Competencies
Provided support to users via email, chat, and calls, ensuring quality and transparency.
Assisted users with technological applications and legal documentation, often under pressure.
Validated legal documents for users applying to a global mobility agency.
Managed multiple interactions simultaneously and adapted to different requests.
Collaborated with teams in high-pressure environments, supporting overall service delivery.
Education
Languages
Summary
Bilingual customer and technical support agent with proven ability to handle multiple interactions, verify legal documents, and maintain high standards of service quality.
Key Achievements
- Validated legal documents and supported verification processes at Teleperformance
- Handled multiple simultaneous interactions effectively in a fast-paced environment at SITEL
- Maintained quality standards and transparency in all client interactions
Experience
Bilingual Agent
Validating legal documents for users who applied to be partners of a globally recognized mobility agency, Supporting verifications by means such as emails, chats, calls and tickets, Maintaining quality standards and transparency with the user.
Bilingual Chat Agent
Providing technical support and user service with technological applications and legal documentation whenever necessary., Handling 3 active interactions at the same time, Working under pressure and in different requests without any problem.