Brayan - Bilingual Customer Service Agent with diverse experience in telecom and retail

Nuevo Toxpan, Veracruz, MexicoRemoteen

Handled calls from various US states providing payments and technical assistance at Telat

Managed customer service and retention calls for a shoe brand and its membership program at conempathy

Published on CazVidOpen to remote

Summary

Bilingual customer service agent experienced in the telecom and retail sectors, skilled in technical support, customer retention, and communication.

Key Achievements

Maintained clear communication of membership benefits to enhance customer engagement

Skills

CommunicationAdvanced

Effectively communicates technical and service-related information to diverse customer bases.

Customer ServiceAdvanced

Provides professional support through phone interactions in a bilingual environment.

Technical AssistanceIntermediate

Troubleshoots and assists customers with service issues related to telecommunications.

Language SkillsExpert

Fluent in English, used extensively for customer communication and support.

Office SkillsIntermediate

Experience

Bilingual Agent

Telat

08/27/2021 - 02/15/2022

Received calls from the United States from various states to take payments and provide technical assistance with the service provided by Telat to prisons in the United States.

Bilingual Agent

conempathy

08/25/2023 - 01/15/2024

Taking customer service and retention calls for a shoe brand and the membership that the brand offered., Keeping customers informed about all the benefits of membership.