Experienced in customer support, technical assistance, and sales with proficiency in multiple CRM and communication tools, based in San Pedro Sula, Honduras.
Provided support and assistance to customers, addressing inquiries and resolving issues effectively.
Handled technical queries and troubleshooting using tools like Salesforce, Zendesk, and Avaya One X.
Engaged in sales activities, promoting products or services to customers.
Utilized Microsoft, Google, and industry-specific communication platforms for daily operations.
Managed customer interactions and data using Salesforce and Zendesk.
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