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Customer Service Trilingual
Contacto
Competencias
Experiencia demostrada en Customer Service Excellence.
Experiencia demostrada en Clear Communication.
Experiencia demostrada en Team Collaboration.
Experiencia demostrada en Adaptability.
Experiencia demostrada en Multitasking.
Educación
Idiomas
Resumen
Customer Service Trilingual buscando nuevas oportunidades
Experiencia
Customer Service Trilingual
Provide exceptional customer service in Spanish, English and Portuguese for a global client.. Handle technical support for Starlink products, including antenna setup, connectivity issues, hardware troubleshooting and account management.. Assist customers with service plans, upgrades and product inquiries, delivering clear and solution-focused communication.. Resolve complex issues with empathy and professionalism, ensuring high customer satisfaction and loyalty.
Support Specialist – Porting & Credits
Managed mobile number porting processes, ensuring accurate and timely transfers.. Processed account credits and adjustments while maintaining compliance with company policies.. Provided clear and empathetic support to customers regarding porting status, billing inquiries and account concerns.. Collaborated with internal teams to resolve escalations and ensure a smooth customer experience.
Sales & Customer Support Specialist
Delivered sales and customer support for a telecommunications client, achieving consistent performance targets.. Identified customer needs and recommended suitable products and services.. Handled inquiries, plan changes and account management with a strong focus on customer satisfaction.. Maintained high-quality communication and built strong customer relationships.
Customer Service Specialist – Fraud & Transactions
Assisted customers with fraud prevention, account security and transaction inquiries.. Investigated suspicious activity and followed security protocols to protect customer accounts.. Guided customers through verification processes and resolved transaction issues efficiently.. Maintained composure and professionalism in sensitive situations while delivering clear and reassuring communication.