This is my profileContact via CazVidBrandon
Front Line Manager at Genpact - Goldman Sachs
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Competencies
Proven ability to lead, motivate, and develop high-performing teams to achieve organizational goals.
Skilled in streamlining processes, resolving complex issues, and enhancing operational efficiency.
Experienced in managing high-volume inquiries and delivering technical support with high satisfaction.
Drove sales growth through strategic promotion and identifying upselling opportunities.
Education
Languages
Summary
Brandon is a dedicated professional with extensive experience in team leadership, operations, and customer service across various industries. Skilled in driving performance, streamlining processes, and enhancing customer satisfaction, he consistently delivers impactful results.
Key Achievements
- Led teams to consistently exceed performance metrics and service level agreements.
- Optimized operational efficiency through data-driven decision-making.
- Resolved complex issues, improving customer service and operational outcomes.
Experience
Front Line Manager
Directed teams to exceed performance metrics and maintain service level agreements., Resolved complex operational issues, improving efficiency through data-driven decisions., Represented the organization in client meetings, enhancing stakeholder relationships.
Back Office
Drove sales growth by promoting services and capitalizing on upselling opportunities., Streamlined customer support processes for appointments and special orders.
Team Lead
Enhanced performance of 10-member team through targeted coaching and metric analysis., Developed actionable performance reports to drive operational excellence.
Subject Matter Expert
Trained staff on advanced sales techniques and complex issue resolution., Designed training programs to align with sales and operational objectives.
Customer Service Representative
Delivered technical support for online platforms, managing high-volume inquiries efficiently.