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Customer Service Supervisor with 5+ years in Outsourcing & Retail
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Competencies
Provided client relations and handled inquiries to ensure customer satisfaction in various environments.
Supervised daily retail operations, managed inventory, and maintained quality standards.
Led teams at Bill Gosling Outsourcing, facilitating training and performance monitoring.
Utilized data systems to optimize collection processes at RJM Abogados.
Resolved client issues promptly in customer service and operational settings.
Education
Languages
Summary
Experienced in customer support, team leadership, and operational management across outsourcing and retail sectors.
Key Achievements
- Promoted from Customer Care Agent to Supervisor within a brief tenure, reflecting rapid role progression.
- Led a team of agents at Bill Gosling Outsourcing, monitoring performance metrics and training staff.
- Managed daily operations at Taco Bell, including inventory and quality control, demonstrating operational oversight.
Experience
Supervisor / Customer Care Agent / Floor Support
Started as a Customer Care Agent, handling client requests, resolving issues, and ensuring customer satisfaction., Promoted to Floor Support for 2 months, providing real-time support to agents, solving inquiries, and enhancing team productivity., Currently working as a Supervisor (4 months),...
Customer Service and Operations Management
Delivered customer service in fast-paced environments, solving inquiries and ensuring customer satisfaction., Supervised daily operations, including inventory management, quality control, and staff coordination., Developed teamwork and multitasking skills.
Collections Agent
Managed accounts receivable and collections, ensuring timely payments., Maintained positive client relationships, ensuring satisfaction and retention., Utilized data management systems to optimize collection processes.