Dedicated professional with over 15 years of experience in procurement, claims management, and administrative support across construction, healthcare, and insurance sectors. Proven ability to improve processes, ensure compliance, and deliver excellent client service.
Expertise in reengineering procurement workflows, supplier negotiation, and cost control strategies.
Proficient in managing complex insurance and road accident claims, ensuring accuracy and timely settlements.
Skilled in document management, record-keeping, and customer service to streamline operations.
Strong ability to communicate effectively, resolve issues, and enhance client satisfaction.
NNT Engineering Construction, Camden Power Station
Reengineered procurement workflows to improve cost control and supplier compliance, ensuring delivery of materials on schedule while maintaining quality standards.. Managed PPE budgeting and procurement, optimising allocation across teams to support safety requirements and reduce wastage.. Maintained procurement documentation, purchase requisitions and stores reservations; facilitated timely inventory transfers and stock reconciliation.. Enforced legal, contract and HSEQ requirements on site by maintaining up‑to‑date safety files and delivering safety documentation during audits and handovers.. Produced monthly technical and safety reports for senior management to track progress, risks and financial performance.. Supported HR processes by coaching on policy adherence, assisting with recruitment activities, and maintaining employee records to support performance management.. Investigated and reported losses, damages and discrepancies, driving corrective actions to protect company assets and reduce rework.
Witbank & Middelburg Hospitals (Road Accident Fund)
Originated, prepared and lodged third‑party road accident claims; managed case files through to settlement with the Road Accident Fund (RAF).. Performed duplicate‑claim checks and claims validation to reduce processing errors and rework.. Managed communications and settlement negotiations; provided regular progress updates and status reports to claimants and internal teams.. Liaised with government agencies and stakeholders, including DOT, DOH and SAPS, to gather evidence and expedite claims.. Organized community outreach and mass‑claim events, improving access to claims support for affected families.
Diploma in Project Management
Certificate: Project Management
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Road Accident Fund
Delivered administrative support including file management, claims documentation and customer service for inbound inquiries.. Implemented accurate record‑keeping practices that supported quicker retrieval of case information and reduced administrative errors.
OUTsurance, Claims Department
Managed high‑volume inbound claims calls, capturing and validating multi‑source data to progress claims effectively.. Ensured invoice accuracy, system attachments and contract compliance to support efficient claims adjudication.
BMW
Managed client service processes, validated quotations and coordinated service schedules; improved customer satisfaction through responsive communication and follow‑up.