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Customer Service Representative Call center
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Competencies
Managed multiple projects from inception to completion, coordinating resources and timelines.
Applied Scrum and Kanban frameworks to streamline project workflows.
Led diverse teams, fostering collaboration and achieving project goals.
Facilitated communication between technical teams and clients to ensure clear understanding.
Education
Summary
Dedicated project management professional with a decade of experience delivering technology solutions.
Key Achievements
- Led cross-functional teams to successfully deliver over 20 projects on schedule and within budget
- Implemented agile methodologies, improving project efficiency and stakeholder satisfaction
- Mentored junior project managers, enhancing team capabilities and project outcomes
Experience
Customer Service Representative Call center
Taking international phone calls, usage of Quickview and Samson programs., Make payments, provide help to customers on each invoice.
Technic Office-Project Administrator
General measurement of engines Stork-Wartsila V8., General inventory of warehouse for engines spare parts., Plant project supervision., Management of payroll to temporal employees., Purchasing control of plant., Make weekly visits on plant and meetings., Attend international visits: Geologist, Stork-Wartsila and other suppliers.
Maintenance Planifier Manager
Follow procedures for corrective and preventive maintenance reports., Control of pettycash and payment to employees., Inventory control for general equipment and requisition on MP2 program., Daily odometer revision on plant., To assist maintenance department (plans drawing impressions)., Audit the plant according to regulations of ISO14001., Weekly meetings with employees according to programmation., Planning and scheduling control for maintenance by P3.
Purchasing Manager
Management of each purchase, fax, communicating with clients, providers., Management of petty cash, monthly expense reports.
Manufacturing & Plant Managers Assist. Maintenance Planifier Manager
Control of reports & graphics for production of produced pieces & export, down time, efficiency, adherence, throughput, exceed pieces, daily resumen of production of the plant by department & shifts: Manufacturing, Human Resources, Cutting, ENEE, Materials, Ubt Maintenance, Air Bag, Engineering, Process., Daily throughput control for Engineering & Manufacturing Department including: Calculations per percentage depending of production (ubt-family), current throughput (%), bottlenecks (actions)., Daily graphics, presentations and actualizations of hours man, scrap of the plant, Ramp Up program, Run & Rate Reports, tendency and Moved Orders of Scrap., Calculations and control for extra time of the plant and consolidation of the plants for each department., Weekly Metrics Reports., Intern control of requisitions., Weekly evaluations for each Ubt to Supervisors by shifts A-B including: Pieces by person Control (PPD’s), Built to schedule Control (BTS), Lines Down Time Control (Mins.), Quality Deffects Control, Ippm’s Control, Scrap Control ($), 9 Disciplines Control (9D’s), Down (People), Rotation, Absenteeism, Incidence, Severity, Productivity., Travel, Residences, Hotel, BTI & Rental Car Coordination for Plant Managers, Site Plant Manager, Site Project Manager by purchasing requisition control program (GRS).
Plant Manager & Enginerring Assistant
To assist the Power Plant Manager and Engineers Department., Control of Petty cash reimbursement., Documentation control of fuel oil samples to be evaluated international., Attend international phone calls.
Import & Export Assistant Logistic Manager
Responsibility on coming and outgoing documents for containers for Import & Export., Logistic control of cartoon tags for every export., Custom tariff digitation, manifests, bearing letter, Custom fulfilled declaration DUA.