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General Manager
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Competencies
Directed performance improvement programs, internal audits, and operations optimization across retail and hospitality environments.
Led team management initiatives, strategic planning, and staff development to achieve organizational goals.
Developed and executed business plans and strategies to improve operational efficiency and service quality.
Used data-driven insights to improve KPIs, service delivery, and operational effectiveness.
Managed vendor contracts and system integrations to support operational needs and service enhancement.
Education
Summary
Versatile operations leader with extensive experience managing teams, optimizing processes, and implementing strategic initiatives in retail and hospitality sectors. Skilled in auditing, vendor management, and data-driven decision making.
Key Achievements
- Led the strategic planning and operational execution at Texas Roadhouse, managing cross-department teams and overseeing digital integrations.
- Conducted internal audits and optimized operations at Robinsons Retail to enhance performance and staff training.
- Developed SOPs and managed vendor contracts to improve service delivery and KPIs at the restaurant chain.
Experience
GENERAL MANAGER
Led strategic planning and execution of operational goals, Managed teams across multiple departments, Oversaw digital and system integrations, Delivered regular audit, budget planning, and performance reports, Developed SOPs and managed vendor contracts, Improved KPIs and service delivery through...
Operations Manager/OIC
Spearheaded performance enhancement programs, Conducted staff training and technical upskilling, Developed business plans and executed marketing strategies, Managed internal audits and operations optimization