Experienced in delivering technical support, customer service, and web management for diverse organizations.
Provided hardware and software diagnostics, maintenance, and repair across multiple organizations
Handled customer inquiries and incident resolution via calls, emails, and documentation
Maintained and supported websites using HTML5, CSS3, JavaScript, and CMS platforms like WordPress
Supported network configurations and security protocols in IT environments
Dell Technologies
Provided advanced hardware/software support, Diagnosed, maintained, and repaired equipment, Documented incidents and generated reports, Collaborated with multidisciplinary teams
NTT DATA Panama
General support for hardware and Office, Resolved incidents via calls/emails, Process and solution documentation, Diagnosed internal apps
TX Panama
Supported systems and equipment, Customer service at Hatillo and Pedregal
Radius Global Solutions
Debt collection for SPRINT USA, Managed databases and customer service, Negotiation of payment agreements
Web Design Technical Degree
Bachelor of Science
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Processed and managed databases and system data using MySQL, Oracle, and Active Directory
American University
Managed systems and documents, Processed course, teacher and subject information
