This is my profileContact via CazVid
Boaz
General Manager at VIKS COURT EVENT CENTER
Contact
Competencies
Extensive experience in recruitment, employee relations, performance management, and HR policy development.
Proven ability to oversee and optimize business operations within hospitality and event management sectors.
Skilled in strategic workforce planning, succession planning, and learning & development initiatives.
Capable of developing operational strategies aligned with organizational goals and growth.
Education
Summary
A seasoned General Manager with over 13 years of expertise in hospitality, operations, and HR management. Adept at leading teams, streamlining processes, and fostering organizational growth in Ghana's hospitality sector.
Key Achievements
- Led overall business operations, enhancing efficiency and profitability.
- Developed and implemented HR strategies that improved workforce productivity.
- Managed HR functions for multiple hospitality establishments, ensuring compliance and employee satisfaction.
- Streamlined recruitment, onboarding, and performance management processes across roles.
- Built strong employee relations, reducing turnover and fostering a positive work environment.
Experience
General Manager
Lead overall business operations while overseeing the full Human Resources function including recruitment, onboarding, employee relations, workforce planning and performance management.. Developed HR strategies that aligned staffing plans with business expansion, improving workforce productivity by approximately 15%.. Introduced KPI-based performance management systems that strengthened accountability and improved service delivery across departments.. Coordinated payroll administration, attendance management, compensation reviews and employee benefits while ensuring payroll accuracy.. Ensured full compliance with the Ghana Labour Act, company policies, health and safety regulations, and HR best practices.. Managed disciplinary procedures, grievance resolution and conflict management, fostering a positive employee relations climate.. Designed structured onboarding programmes that significantly improved employee readiness and reduced time-to-productivity.. Implemented continuous staff training initiatives that enhanced customer service standards and operational effectiveness.. Partnered with senior leadership on workforce planning, succession planning and organizational development initiatives.. Led cross-functional teams delivering conferences, corporate events and hospitality services while consistently exceeding client expectations.
HR Manager / Hotel Manager (Acting General Manager)
Oversaw the complete HR function for a workforce of over 60 employees, managing recruitment, onboarding, performance management, employee relations and HR administration.. Developed and implemented HR strategies aligned with operational objectives, contributing to a 20% improvement in workforce productivity.. Designed and introduced performance appraisal systems and departmental KPIs that strengthened accountability and improved operational efficiency.. Maintained full compliance with the Ghana Labour Act, company policies, disciplinary procedures and statutory employment regulations.. Led disciplinary hearings, grievance management and conflict resolution, minimizing workplace disputes while promoting employee engagement.. Managed payroll coordination, compensation structures, attendance systems and employee benefits, ensuring payroll accuracy and statutory compliance.. Maintained accurate employee records, HR documentation and personnel files, supporting audit readiness and legal compliance.. Provided strategic HR guidance to senior management on workforce planning, succession planning and organizational restructuring.. Implemented employee engagement initiatives that reduced staff turnover while improving morale and retention.. Coordinated annual training needs assessments and staff development programmes, strengthening leadership capability and service quality.. Streamlined recruitment and onboarding processes, reducing hiring time while improving candidate experience and new employee integration.. Controlled departmental budgets and implemented cost management initiatives without compromising service quality.
Operations & HR Manager
Managed day-to-day HR operations including recruitment, onboarding, performance management, employee relations and workforce planning.. Implemented HR policies and procedures that strengthened compliance with labour legislation and organizational standards.. Coordinated payroll preparation, attendance monitoring and benefits administration while improving payroll accuracy.. Led employee disciplinary procedures and grievance resolution, maintaining harmonious industrial relations.. Designed and facilitated staff training programmes that improved customer service delivery and operational performance.. Introduced structured performance reviews and departmental KPIs that improved accountability and employee performance.. Maintained comprehensive HR records and personnel documentation in compliance with statutory requirements.. Worked closely with management on workforce planning and staffing requirements during peak operational periods.
Facility Administrator / HR Manager
Managed HR administration, recruitment, onboarding, employee records and workforce planning for clinical and administrative staff.. Developed HR procedures that strengthened organizational compliance and employee accountability.. Coordinated payroll preparation, attendance management and staff scheduling to ensure uninterrupted healthcare service delivery.. Managed employee relations, disciplinary issues and conflict resolution while promoting a positive workplace culture.. Designed staff orientation, coaching and continuous learning programmes that improved employee performance and patient satisfaction.. Maintained accurate HR documentation, employment records and compliance reports for regulatory and management requirements.. Advised management on HR policies, staffing needs and organizational development initiatives to support business growth.