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Tech Support Associate(Contractual)
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Competencies
Skilled in designing and building comprehensive web applications using modern frameworks and technologies.
Experienced in monitoring network performance and resolving connectivity issues to ensure optimal operation.
Proficient in developing dynamic front-end interfaces and backend services with JavaScript and TypeScript.
Effective in working with cross-functional teams to deliver high-quality software and network solutions.
Education
Languages
Summary
Dedicated Full Stack Developer and Network Support Associate with over 2 years of experience in designing, developing, and troubleshooting web applications and network systems. Proven ability to optimize performance and collaborate effectively with teams.
Key Achievements
- Optimized network performance and resolved complex issues at Wishnet, ensuring minimal downtime.
- Developed and maintained full-stack web applications, enhancing user experience and functionality.
- Collaborated effectively with teams to design, implement, and deploy scalable software solutions.
- Proficiently managed network devices, including switches, routers, and OLTs, improving network reliability.
Experience
Tech Support Associate(Contractual)
Monitored broadband network performance using PRTG Network Monitor and responded to network alerts.. Managed and troubleshot switches, routers, and OLT devices, including port configuration and network diagnostics.. Performed NAS management, user MAC address reset, and user control through the SURA portal to restore connectivity.. Handled customer connectivity issues, monitored support tickets, and coordinated with field engineers to maintain stable internet services.
Junior Full Stack Developer (Freelance)
Developed and maintained Full Stack Web Applications using modern technologies.. Collaborated with the development team to design, implement, and optimize front-end and back-end features.. Integrated RESTful APIs and managed Database operations to ensure seamless functionality.. Assisted in debugging, testing, and deployment of client projects to ensure high-quality deliverables.. Worked closely with senior developers to enhance UI/UX performance and improve user experience.