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Business Analyst
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Competencies
Demonstrated experience with Writing and communication.
Demonstrated experience with VLOOKUP.
Demonstrated experience with Pivot function.
Demonstrated experience with COUNTIF formula.
Demonstrated experience with IF function.
Education
Summary
Business Analyst open to new opportunities
Experience
Business Analyst
Data extraction, sourcing and validation and manipulate data for quality control and created the effective reports.. Data attribution, enrichment and catalog research.. Data mapping and cleansing.. Data input and analysis of complex and diverse data.. Conduct internal training, support technical issues and mentor other team members.. Manipulate data and create reports with the new platform to ensure that the requirements with the high quality.. Analysis of healthcare service delivery activities and assisting the business through change and transmission.. HCPCS and Revenue Coding (Healthcare Common Procedure Coding System).. Reviewing medical documentation to validate claims and assign the appropriate billing codes to procedures and diagnoses in compliance with regulatory guidelines.
Customer Service Agent
Troubleshoot and resolve customer problems or complaints effectively.. Shared product/service information and guide customers on usage and benefits.. Committed to achieve high level of service excellence and work independently and within the team.. Prioritize and manage time efficiently to handle multiple customer inquiries simultaneously.
Customer service representative
Responding to high volume of customer inquiries via phone, email, or live chat in a friendly and professional manner.. Resolving customer complaints or issues by investigating the problems, providing appropriate solutions, and following up to ensure customer satisfaction.. Advising and supporting existing and potential customers with lawsuit information.. Collaborating with internal teams to address customer needs and escalate complex issues when necessary.. Maintaining accurate and detailed customer records and updating relevant information in the company database and salesforce CRM system.. Handle each call with a high level of professionalism and respect while ensuring the needs of the customers.. Proficiently managed the tasks across various priority levels, ranging from low to high, while ensuring all deadlines are met.
Admin Assistant
Manage end to end immigration matter for multiple concurrent application.. Facilitate the gathering of documentation and the preparation, review and filing of immigration application.. Assist the clients in preparing and filing the applications for business visitor visas and work permits.. Research immigration processes and communicate with visas office and local specialist.. Maintain organized record and ensure compliance with firm and local guidelines.