Demonstrated experience with Customer Success.
Demonstrated experience with Client Relations.
Demonstrated experience with Project Management.
TLCx
Managed a team of 15 customer service representatives in the Dominican Republic, ensuring sales targets were met and exceeded., Trained new hires on sales techniques and product knowledge to enhance customer satisfaction., Collaborated with various departments to ensure smooth operations and high levels of customer satisfaction.
Advensus
Managed a team of 15 sales representatives at Advensus in the Dominican Republic, ensuring they met and exceeded sales targets., Trained new hires on sales techniques and product knowledge to maximize sales success., Collaborated with other departments to ensure smooth operations and customer satisfaction.
Advensus
Prospected and qualified leads, resulting in 95% of new business acquisition., Conducted product demos and presentations to potential clients, resulting in 85% closure rate., Developed and maintained strong relationships with clients through effective communication and follow-up.
Advensus
High School Diploma
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Implemented retention strategies, resulting in a 92% reduction in customer churn rate., Conducted customer satisfaction surveys and provided solutions to customer issues to improve overall customer experience., Collaborated with cross-functional teams to optimize processes and streamline customer retention efforts.
Nearsure
Established and maintained relationships with strategic partners, including technology providers, agencies, and industry associations., Collaborated with cross-functional teams to develop partnership strategies that aligned with business goals and objectives., Negotiated partnership agreements and contracts, including terms, pricing, and service level agreements, to ensure mutually beneficial outcomes for both parties., Developed and executed joint marketing initiatives and campaigns with partners to drive awareness and lead generation.
Leadium
Generate leads and evaluate potential clients for sales opportunities., Develop and maintain client relationships through effective communication and follow-up., Collaborate with marketing and sales teams to create targeted outreach strategies., Achieved 120% of monthly sales targets in Q2 2021.
Call Center Pros
Prospected and acquired new business by offering businesses the opportunity to be listed on Google Maps and attract customers based on their specialty., Educated customers on the benefits of Google listings and provided information on how to optimize their presence., Exceeded monthly sales targets by 20% on average.
ERC (Enhanced Resource Centers)
Provided customers with personalized plans and deals to retain their business., Educated customers on the perks and coverage of their current plans., Achieved a 90% retention rate during the tenure.
ERC (Enhanced Resource Centers)
Managed inbound calls for debt collection and offered flexible payment options to customers., Negotiated payment plans and settlements on behalf of customers., Consistently met or exceeded monthly collection targets.
Help Desk Technician
Created and managed Windows login credentials for agents and lead dialing processes., Submitted ticket inquiries for problem awareness and requested solutions., Managed multiple project profiles for agents and reset profile passwords as needed.
AloricaDR
Provided technical support to customers over the phone, troubleshooting issues with Samsung appliances such as refrigerators, washing machines, and dryers., Diagnosed problems with appliances and guided customers through the steps needed to resolve the issue, including identifying error codes, resetting the appliance, and performing basic maintenance tasks., Assisted customers with scheduling repair appointments with certified technicians, ensuring that appointments were convenient and timely., Documented customer interactions in the company's CRM system, including details about the issue, steps taken to resolve it, and any follow-up actions needed.
AloricaDR
Provided customer service and technical support for Scuba., Handled customer inquiries and resolved issues in a timely and efficient manner.
