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Beverley
Supervisor of the Direct Sales Support Team
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Competencies
Demonstrated experience with Team supervision and staff support.
Demonstrated experience with Customer liaison and query resolution.
Demonstrated experience with Order tracking and follow-up.
Demonstrated experience with Weekly reporting.
Demonstrated experience with Staff training and process documentation.
Education
Languages
Summary
Supervisor of the Direct Sales Support Team open to new opportunities
Experience
Supervisor of the Direct Sales Support Team
Supervise and support the Direct Sales Support Team in providing professional, timely customer feedback and following up on outstanding enquiries.. Act as a customer liaison, communicating order progress, responding to queries and following issues through to resolution.. Track outstanding orders, follow up with relevant departments and escalate delays requiring management attention.. Compile weekly Direct Sales reports to highlight outstanding orders, progress and areas requiring follow-up.. Guide team members on customer communication and feedback procedures to support consistent service.
Accounts Receivable Specialist and Transport Administration
Managed the debtors function, including invoicing, customer account records, credit limits and supporting documentation.. Followed up outstanding accounts and supported collections to improve cash flow.. Reconciled customer accounts and resolved queries, disputes and payment discrepancies.. Processed credit notes, remittances and customer payments; prepared age analyses and account reports for management.. Supported month-end reporting and reconciliations while applying company credit policies and payment terms.. Prepared transport bookings, shipment records, load confirmations and invoices; updated freight charges and coordinated with the transport team.
Owner and Hairstylist
Managed daily salon operations, client consultations, payments and stock ordering.. Provided hair cutting, colouring and styling services tailored to client requirements.. Advised clients on hair care and products, and maintained hygiene and equipment sanitation standards.
Administration Manager and Assistant Branch Manager
Supervised staff and supported daily branch operations, including opening and closing the store.. Acted as manager in the branch manager’s absence and coordinated departmental meeting schedules.. Managed cash-ups, petty cash and daily, weekly and monthly reconciliations.. Prepared audit and financial reports and supported stock control and merchandising.. Handled customer enquiries and maintained professional customer relationships.