Experienced in managing inbound communications, resolving customer complaints, and coordinating activities in fast-paced settings. Skilled in problem-solving, multitasking, and maintaining organizational efficiency.
Effective communication via phone and email with clients and internal teams to resolve issues.
Managed customer complaints and inquiries, ensuring satisfaction and issue resolution.
Identified issues and collaborated with relevant teams to resolve complex problems efficiently.
Tracked and followed up on cases, ensuring timely resolution and proper documentation.
EF OEST - Operations Emergency Support Team
Manage inbound phone calls and email communication with TDs and suppliers., Follow communication procedures, guidelines, and policies., Handle TD complaints while working with sales & production teams to quickly resolve problems., Create and follow up cases in the CMP to ensure resolution., Identify and escalate complex issues to senior SIR.
Law and Political Sciences Degree
Handled diverse issues and adapted procedures to maintain communication flow in dynamic environments.